Shipping policy
Last Updated: 8/8/2026
At NextVibe, we want your shopping experience to be simple from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order on our website, you agree to the terms of this Shipping Policy.
1. Shipping Availability
We currently ship orders across India, subject to serviceability of your PIN code.
Some remote areas, restricted locations, or PIN codes may have limited or no delivery availability. If your location is not serviceable, we will inform you as soon as reasonably possible.
2. Shipping Methods
Standard Shipping
Most orders are shipped using our standard delivery service.
Estimated delivery: [5-7 BUSINESS DAYS]
Cash on Delivery (COD)
COD is available on eligible products and serviceable locations.
COD availability: [AVAILABLE / NOT AVAILABLE FOR CERTAIN PIN CODES]
Any applicable COD charges will be shown during checkout.
Express Shipping
If available, express delivery may be offered for selected locations.
Estimated delivery: [X-X BUSINESS DAYS]
Express shipping cost: [SHIPPING COST]
Availability will be displayed at checkout.
3. Shipping Costs
Shipping charges depend on your order, location, and delivery method.
Standard Shipping
Shipping cost: [Included in order value / FREE / ₹XX]
Express Shipping
Shipping cost: [SHIPPING COST]
Free Shipping
Orders meeting the following condition may qualify for free standard shipping:
Any applicable shipping or COD charges will be clearly displayed before you complete your purchase.
4. Order Processing
After you place your order, we need time to verify, prepare, pack, and dispatch it.
Processing time is separate from the delivery timeframe.
For example, if your order takes 1–2 business days to process and 5–7 business days to deliver, the total estimated time may be approximately 6–9 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
5. Delivery Timeframes
After dispatch, standard delivery generally takes:
[5-7 BUSINESS DAYS]
Delivery times are estimates and may vary depending on your location, courier availability, weather, holidays, and other circumstances.
Remote locations may require additional delivery time.
During sales, festivals, or periods of unusually high demand, deliveries may also take longer than usual.
6. Order Tracking
Once your order has been dispatched, we will provide tracking information where available.
You may receive:
- Courier partner name
- Tracking number
- Tracking link
Tracking details may be sent through email, or other contact information provided during checkout.
Please include your order number so we can assist you quickly.
7. Delivery Issues
If your order is delayed, incorrectly delivered, damaged, or marked as delivered but you have not received it, please contact us at:
Please provide your:
- Order number
- Name
- Contact number
- Delivery address
- Relevant photographs or other information, if requested
We may contact the courier partner to investigate the issue.
8. Damaged Packages
If your package arrives visibly damaged, we recommend taking photographs or a video of the package before opening it.
Please keep:
- Original packaging
- Shipping label
- Product
- Accessories
- Invoice/order information
Contact us as soon as possible at Customer.care@nextvibe.in so we can review the issue and guide you through the appropriate resolution.
9. Delivery Delays
Although we work with our logistics partners to deliver your order within the estimated timeframe, unexpected delays can occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier delays
- Transportation disruptions
- Incorrect or incomplete addresses
- Remote-area delivery
- High order volumes
- Government restrictions
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact us and we will do our best to provide an update.
10. Incorrect Address or Contact Details
Please carefully check your delivery information before placing your order.
If you notice an error after placing your order, contact us immediately at:
We will try to correct the information before dispatch, but changes may not always be possible once an order has been processed or shipped.
If an order cannot be delivered because of an incorrect address, unavailable recipient, or incorrect contact information, additional delivery charges or restrictions may apply where permitted.
11. Failed Delivery / Returned Shipments
Our courier partner may make multiple delivery attempts.
If an order is returned to us because of repeated failed delivery attempts, refusal to accept the package, an incorrect address, or an unreachable phone number, please contact us at Customer.care@nextvibe.in.
Any re-shipping arrangements will be handled according to our applicable shipping and return policies.
For COD orders, repeated refusal of legitimate orders may result in COD restrictions on future purchases.
12. International Shipping
International Shipping: [AVAILABLE / CURRENTLY NOT AVAILABLE]
If NextVibe offers international shipping, the following terms will apply:
Customers receiving international shipments may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country.
If international shipping is currently unavailable, we will update this policy when international delivery becomes available.
13. Shipping and Returns
Shipping and returns are separate processes.
For information about eligible returns, refunds, replacements, and our return timeframe, please refer to our Returns & Refunds Policy.
Standard return period: [7 DAYS / YOUR RETURN PERIOD]
14. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping partners, delivery services, costs, delivery areas, or business practices.
The latest version will always be published on this page with the updated date.
Contact Us
If you have any questions about shipping or your order, we're happy to help.
NextVibe
Email: Customer.care@nextvibe.in
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]
Customer Support: [DAYS & HOURS]